KEEGAN
LEACH

I work every room a build passes through the client call, the Figma review, the data model, the code.

RezySave

product owner, 20-person dev team

Press Ganey

data visualization developer and designer

Stemwise

founder, 20+ business customers

CTG

business analyst & project manager, consulting

Keegan Leach

Five rooms of a build

01 · THE CLIENT CALL

Turning vague requirements into full operational flows and working products.

“The crew logged 60 installs. The dashboard says 47.”

  1. OPS

    Install crew logged 60 units done at Beldon. The dashboard says 47. Which one is wrong?

  2. KL

    Neither. Thirteen are mounted but haven’t sent data. Until a sensor reports, it isn’t protecting anyone, and the owner’s dashboard would say it is.

  3. KL

    Not counted as installed until data has sent.

That sentence became system logic: the install flow won’t count a device until it phones home. 1,265 devices live under that rule.

RezySave property device install flow, redrawn from the original working doc. Its highlighted callout carries the rule: not counted as installed until data has sent.
THE INSTALL FLOW · REZYSAVE
THE REZYSAVE CASE · 2 MIN

FIG. 01 — FIVE ROOMS, ONE SYSTEM

Selected screens

Client Overview

TLP-level account summary

Est. HCAHPS Star Rating

3.8

0.2 vs benchmark

Engagement

4.10.1

Avg Length of Stay

4.20.2

Readmission Rate

15.2%0.4%

Safety Score

72.42.6

Survey Volume & Response Trend

Trailing 12 months

02,4144,82731.1%JulAugSepOctNovDecJanFebMarAprMayJun
JunSent 4,240Responses 1,320

Facility Opportunity

  • Antelope Springs+10.8%(+1.6%)
  • St. Hedwig-6.5%(-4.9)
  • Lodgepole Creek-5.0%(-3.0)
  • Haverfield General Hospital-1.1%(-0.8)
  • E.M. Tolliver Medical CenterOn target
  • Meadowlark WestOn target

Product Family Summary

Product Family Summary
Product FamilyFacilitiesStatus
Patient Experience2 / 6Good
Workforce1 / 6Good
Whitespace Reports3 / 6Good
Strategic Consulting0 / 6Neut.

Projected Annual Value

$2.74M

If priority gaps close to benchmark.

PRESS GANEY — REBUILT
Client Overview
Est. HCAHPS Star Rating3.8
Engagement4.1
Avg Length of Stay4.2
Readmission Rate15.2%
Safety Score72.4
VBP Score58.0

Visual 1

Series: Surveys sent, Responses received

05001,0001,5002,0002,5003,0003,5004,0004,5005,000JulAugSepOctNovDecJanFebMarAprMayJunSurveys sentResponses received

Visual 2

33%33%33%
  • Trending better (2)
  • Stable (2)
  • Trending worse (2)

Table 1

Facility Performance
FacilityEst. StarReadmissionSafetyTrend
E.M. Tolliver Medical Center4.113.8%79.0Good
Haverfield General Hospital3.914.7%74.2Neutral
St. Hedwig3.615.9%70.1Bad
Antelope Springs3.516.4%68.4Bad
Meadowlark West4.014.2%76.3Good
Lodgepole Creek3.715.1%71.5Neutral

Table 2

Product Families
Product FamilyFacilitiesOwnedCandidateApproached
Patient Experience2 / 6YesNoYes
Workforce1 / 6YesNoNo
Whitespace Reports3 / 6YesNoYes
Strategic Consulting0 / 6NoYesYes

PRESS GANEY — BEFORE, AI AS REQUESTED
REZYSAVE — TENANT APP, SHIPPED
REZYSAVE — SYSTEM STATUS BOARD, SHIPPED
PRESS GANEY — WEB DEMO, BUILT FOR THE WEBINAR
THE ONE-PAGER

PROJECTS ARE WON IN THE HANDOFFS. THAT'S WHERE I WORK.

THE STACKS I SHIP WITH

By the numbers

13
YEARS · since 2013

Design, product, and data — a selection of the visual work.

$200K+
COMBINED PURCHASING + SALES VOLUME · STEMWISE

20+ business customers run purchasing and sales through it — 12,000+ plants purchased and sold.

$5M+
PM PORTFOLIO · RezySave + CTG

A sign-up flaw the team missed. A trend reading the wrong series. What having me on a project catches.

3FOR3
SCOPE EXPANSIONS · every job, within two months

Every job, within two months.

If I can't communicate, I can't collaborate, and I can't prioritize.

Said about me

Communication is the throughline. Here is how one collaborator put it:

Always ready to take on new challenges and responsibilities, and figures out how to do them the best way possible.

Pascal Van Den BerkVice President Performance Marketing, Lucidworks